Returns & Exchanges
At The Hero Company, we want you to feel confident in your style; if your purchase isn't a perfect fit, you can return or exchange any unworn items within 30 days of delivery. All returned products must be in their original condition with tags attached to be eligible for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Pack Your Items
Securely place the items in their original packaging, attach the new shipping label, and drop the package off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned garments, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing