Frequently Asked Questions
Everything you need to know about your Hero Company experience.
How do I determine the right size for my apparel?
We provide a detailed size guide on every product page. We recommend measuring a similar garment you already own and comparing it to our specifications to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally range from 7-14 business days.
What materials are used in your clothing?
The Hero Company is committed to quality. We use premium materials including organic cotton, recycled polyester, and high-grade ethical wools, all noted in the individual product descriptions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer interest-free installments through Klarna and Afterpay.
Are your products ethically manufactured?
Yes, we partner exclusively with Fair Trade certified factories that ensure safe working conditions and fair wages for every worker involved in creating our collections.